Last Updated: 11 February 2026
At KidsLoco, we want you to be happy with your purchase.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- Proof of purchase must be provided
To request a return, contact:
support@KidsLoco.com
Non-Returnable Items
We do not accept returns on:
- Personalised items
- Hygiene-sensitive products
- Final sale or clearance items
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
We will arrange:
- A replacement
OR - A full refund
Refund Process
Once your return is received and inspected, we will notify you regarding approval.
If approved, refunds will be processed within 5–10 business days to your original payment method.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Contact us at support@KidsLoco.com